Team JJ Cares About You!
You’ll find plenty of useful information here on the site, from product FAQs to testimonials from customers like you. Our friendly, knowledgeable team is also here to help if you need anything at all! (Just click that handy little Support Chat button below...)
Remember, your satisfaction is 100% guaranteed! If you’re unhappy with a JJ Virgin product for any reason, please contact us at firstname.lastname@example.org within 30 days of your purchase, and we’ll make it right.
If your shake, bars, chews, or supplements arrive defective or are not the right fit for your health needs, please contact us within 7 days for a full refund of the original purchase price. (You pay return shipping.)
If you have questions or concerns beyond that first week, we stand behind our products and will work to help you find a solution, whether that’s a refund, store credit, or replacement. Just be sure to reach out within 30 days of your original purchase date so we can assist you.
Please Note: Online programs and Reignite Wellness 365 memberships are not eligible for refunds once access has been given. However, we'll work with you to find solutions for any issues you may be having and support your success.
Remember, you can always contact our helpful Customer Experience team at the email address above or by hitting the Chat button in the store to ask questions about whether a program is right for you.
We reserve the right to deny any refund request according to store policies.
More useful fine print, just in case:
All promotions and special events are available for in-stock merchandise only, while supplies last. Sorry, no rainchecks. Offers cannot be applied to any previous purchase or combined with any other offer or coupon.
Thank you so much for trusting us to come along on your health journey. Our entire team is committed to helping you take your health into your own hands!