We accept Visa, Mastercard, American Express, Discover, and PayPal. All international orders (outside the US) must use PayPal for payment. We can only process international orders that are digital programs only. Please reach out to our customer service team at info@jjvirgin.com and they will be happy to assist you.
Yes, you can join our VIP Power Rewards program by setting up an account here. VIPs get exclusive access to special sale events and promotions that we don’t advertise anywhere else, and also earn JJ Power Points with every purchase, redeemable for gift cards and free items from the Reignite Wellness store.
Shoppers earn JJ Power Points as part of our customer-loyalty VIP program. It is free to join and enrollment is automatic when you create a store account. You must be logged in to your JJ Virgin account to view your points. (Pro tip: You will earn 500 free JJ Power Points every year on your birthday simply by adding your birth date to your account.)
Points are awarded for different actions, including initial enrollment (500 points), Instagram follow (200 points), Facebook shares (100 points), tweets (50 points), and purchasing products in the online store (2 points for every $1 spent).
Currently, JJ Power Points may be redeemed for the following:
400 JJ Power Points: $5 gift card
500 JJ Power Points: Free shipping
750 JJ Power Points: $10 gift card
900 JJ Power Points: Extra 10% off first Subscribe & Thrive order
1,000 JJ Power Points: Free book: The Virgin Diet Cookbook
1,200 JJ Power Points: $25 gift card
1,500 JJ Power Points: Free 15-Serving All-In-One Shake (your choice of flavor and protein type)
1,800 JJ Power Points: Free box of bars (your choice of flavor)
2,500 JJ Power Points: Free 30-Serving All-In-One Shake (your choice of flavor and protein type)
Sign up today and start earning free rewards!
Our entire team’s commitment is to empower you to take your health into your own hands. Shopping is risk-free with my 30-day, 100%-satisfaction guarantee on all of my products.
If you are unsatisfied with your purchase for any reason, it may be returned to us within 30 days of purchase for a full refund. You are responsible for any return shipping fees. Please contact our helpful customer-support team who will help you in expediting your return and refund.
Please note: Online programs are backed by a 7-day, 100% satisfaction guarantee. If you need assistance, please email info@jjvirgin.com.
Thank you so much for trusting us to come along on your health journey, we are here for you!
If you have questions about a product or program, our Customer Support team is happy to help. They can be reached via the following channels:
Email: info@jjvirgin.com (Will receive the quickest response)
Phone: (760) 202-8090
All orders $99 and over will receive free shipping within the contiguous United States. If shipping to Alaska or Hawaii, additional shipping charges will apply.
Orders under $99 = $9.95 Flat Rate Shipping
Orders $99 and over = FREE Shipping within the contiguous United States. (If shipping to Alaska or Hawaii, additional shipping charges will apply.)
Shipping rates and fees are calculated on order totals after coupons and discounts and before taxes on qualifying items.
Please allow 3-5 business days for processing and shipping (and up to 7-10 business days for processing and shipping during the busy holiday season), unless otherwise specified.
We are unable to ship shakes, bars, and supplements to APO/FPO addresses, Puerto Rico (PR), or international addresses. Shakes, bars, and supplements are available to ship to United States addresses only.
All online programs, digital courses, eBooks, and educational products that do not require physical shipping may be purchased internationally using PayPal. Please contact our customer support team at info@jjvirgin.com for more assistance.
You can track your order here using the shipment tracking number that was emailed to you following your purchase. If you have any questions regarding your order, please contact our Customer Support team at info@jjvirgin.com.
Auto-ship subscriptions allow you to save additional money on your purchase and eliminate the hassle of remembering to place a new order every month.
Simply select "Subscribe" on the product page to automatically save 15% on every order. Choose your quantity and how often you would like your product(s) delivered: every 1 month, 2 months, or 3 months.
Add as many items as you'd like to your subscription and enjoy free shipping on all orders $99 and over.
Need to make a change? Manage your subscriptions or cancel at any time by logging in to your account in the JJ Virgin online store.
If you would like to add a product to an existing subscription and would like to combine orders:
Log in and click on Account > Manage Subscriptions > Upcoming Orders
Select the order you want to combine
Select the same upcoming order date as your other subscription(s) and click Update Next Order
Refresh your Upcoming Orders page to confirm your subscriptions are combined to ship on the same date.
You are also welcome to reach out to our team at info@jjvirgin.com to combine subscriptions for you.
